1)   Radix 3.1 Radix enables you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Free for personal use. 2)   Remote Administrator 2.2 Remote Administrator is the fastest remote control software. You can work with a remote computer as if you were sitting in front of it. Built-in features include: file transfer, full OS-integrated NT security system support, Telnet access, etc. 3)   Easy-CSS 1.01 For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. 4)   NewWayService 2.19 NewWayService is incontestably the complete software solution you need for your service management. Whatever your industry, NewWayService allows you to follow efficiently your service requests (work orders / Jobs) in an efficient way. 5)   VueChat Express 1.4 VueChat Express installs a web based Customer Service / Online Help Desk solution on your website in a few minutes. The Customer Service solution is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies. 6)   Responsive Knowledgebase 1.01 RKB is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. When a customer calls in with a problem, you can quickly search the database and locate the solution. 7)   VI Service Desk 2.1 VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. 8)   Problem Solved 4.6 Problem Solved! 4.6 is an easy to use help desk program with both a Windows and web interface for recording, updating and reporting on problems and their solutions. It also allows for quick updating of PC, software and peripherals inventory. 9)   StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.3.0 StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters. A customer service ticket is created for every work task from reviewing a document to taking a telephone message. 10)   Anyplace Control 4.1 Anyplace Control is a secure and simple way to access other computer remotely. The software displays desktop of remote computer on your monitor and allows you to use your mouse and keyboard to control remote PC. 11)   ManageEngine ServiceDesk Plus 5 ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include software license tracking, contract management, purchase management and knowledge management functionalities. 12)   Email Xray 2.6.1 Email Xray is the safe, quick, and easy way to get an inside look at your Outlook email. Spot & report phishing attempts with just a few clicks. View email as safe text, see message headers and source code, see and save all attachments. 13)   Network Management Suite 6.9 Network management solution containing two must-have applications: Alchemy Network Monitor monitors network servers, Alchemy Network Inventory makes the complete detection of the network assets 14)   LBE Desktop Helpdesk 4.0.171 Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. 15)   SupportWizard 6 FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention 16)   Client for Remote Administrator™ 2.1 "Client for Remote Administrator" - powerful wrapper for Remote Administrator (RAdmin), which adds to it many useful functions: remote install and setup, PC stored in folders, search of new PC, WakeOnLan, auto input passwords and many others... 17)   TSC2 Help Desk 4.1 A Multi-user Windows Help Desk application that provides a suite of integrated tools for managing a technical support department. Includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface. 18)   SRM Help Desk 2005 1.0 A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. 19)   Call Centre 1.0.2 Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, monitor your business performance and much more. 20)   MetaLAN 1.8 Windows systems management & help desk tool with many features such as: -Remote Control -Process Control -Wake On LAN (WOL) -Shutdown Tool -WMI Tool -Health monitor -Reporting (Hardware/Software) -Search & modify registies

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