1)   Text Tree 1.1 Text Tree is a unique outline based text editor. It can be used for quick creation of FAQs, lesson plans, outlines, biographies, and much more. I wrote it because I needed a tool to help design documents the way I think. 2)   SupportWizard 6 FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention 3)   AnswerTool 2.3.1 Turn answers into assets! Answer your email in minutes instead of hours. AnswerTool saves your answers and lets you reuse them again and again; You will never have to worry about re-typing a response. 4)   AceText 2.1.2 Extends the Windows clipboard, enabling you to copy and paste like never before. Take notes, jot down ideas and keep important information at your fingertips. Quickly communicate with standard messages and templates. Easily edit complex documents. 5)   HelpdeskCustomerSupport helpdeskin HelpdeskCustomerSupport web-based HelpDesk Customer Support FAQ knowledge base Trouble ticket software for your website. Install on your domain in minutes and make your customer support task easier. 6)   Mercury Mailroom 1.1 Speed up answering emails by storing your best answers in a searchable database. Press a single key to switch back to your email program and paste that answer into the email you are writing. Attach files and use templates to customize each time.