1)   Commit CRM 3.6 Commit CRM - Complete Software Solution for IT/Computer Services Companies. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed specifically for computer services providers 2)   Problem Solved 4.6 Problem Solved! 4.6 is an easy to use help desk program with both a Windows and web interface for recording, updating and reporting on problems and their solutions. It also allows for quick updating of PC, software and peripherals inventory. 3)   MiniHelp! 1.00 MiniHelp! is a PHP script that allows you to interact with your visitors, offering support and/or sales in real time through chat. When the visitor requests help, the operator is informed through a visual and sonorous signal. 4)   LBE Desktop Helpdesk 4.0.171 Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. 5)   Live Site 2.011 The free software Live Site is devoted to arranging of a Support Service in your Website. You will be able to enliven your site in the direct meaning of this word. Your customer will be able to see the staff of your company. New ActiveX Version 2.0! 6)   SupportWizard 6 FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention 7)   SRM Help Desk 2005 1.0 A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. 8)   AccessAble Help Desk Pro Edition 2.55 An affordable, network ready, browser enabled help desk program that let's you quickly record and update support requests as well as computer, software and peripheral inventory information via Windows/Web or both. This version includes many changes. 9)   ieSupportManager 1.50 Fully featured Desktop and web based helpdesk software system. Includes web interface, email notifications, email logging, knowledgebase and contract management facilities. Easy to implement and use and very competitively priced. 10)   LBE Free Helpdesk 2.5 Free multi-user helpdesk system - no timeouts, no tricks!!! This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Customer Details,Prioritize, Flexible Reports. 11)   AnswerTool 2.3.1 Turn answers into assets! Answer your email in minutes instead of hours. AnswerTool saves your answers and lets you reuse them again and again; You will never have to worry about re-typing a response. 12)   RealTimeQuery 3.1 The perfect tool for offering live help to your website visitors.With RealTimeQuery your visitors can contact you while visiting your website. The program acts as a server on your PC not depending on external servers. 13)   ihelpcenter 3.1 ihelpcenter is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. 14)   SkyFex Remote Assistant 1.0 SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time. 15)   HelpdeskCustomerSupport helpdeskin HelpdeskCustomerSupport web-based HelpDesk Customer Support FAQ knowledge base Trouble ticket software for your website. Install on your domain in minutes and make your customer support task easier. 16)   logonmypc 3.6 LogOnMyPC is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. 17)   Been There Done That 2006 Been There, Done That! is an affordable IT help desk program. Quickly and easily record, update, search and report on users, their computers, software, peripherals and their problems. This version adds integrated charts and backup and restore. 18)   webtopc 3.1 webtopc is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. 19)   Flash Livehelp 1.0 Flash Livehelp for web sites, auctions, and/ or disbribution via CD, email, or download 20)   DataTrack System 2.0.6479.3 The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams.