1)   Radix 3.1 Radix enables you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Free for personal use. 2)   Easy-CSS 1.01 For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. 3)   NewWayService 2.19 NewWayService is incontestably the complete software solution you need for your service management. Whatever your industry, NewWayService allows you to follow efficiently your service requests (work orders / Jobs) in an efficient way. 4)   KnowledgeBase Deluxe 2.5 KnowledgeBase software for Windows: database management system with ready to use KB database solutions. 5)   MemoBase 4.2.0 MBase32 is an easy to use Personal Info Manager that will hold or link to any type of information and allows a simple or compound search on any word or character in any field. Any file can be attached to any record and opened by it's own program. 6)   VI Service Desk 2.1 VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. 7)   ManageEngine ServiceDesk Plus 5 ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include software license tracking, contract management, purchase management and knowledge management functionalities. 8)   powerKNOW 1.2 Web-based Knowledge Management Solution to save and share knowledge.Create your Knowledge Base or Document Management System.It is very effective in managing different forms of existing Knowledge or creating & sharing new KnowHow in a structured way. 9)   rapidHELP 2.1 rapidHELP - Your Trial Software for Call Centre, Helpdesk and Support 10)   AceText 2.1.2 Extends the Windows clipboard, enabling you to copy and paste like never before. Take notes, jot down ideas and keep important information at your fingertips. Quickly communicate with standard messages and templates. Easily edit complex documents. 11)   DemoCharge 2004 Create animated emails, documents and Help files by replacing static screenshots with GIF animations recorded by capturing your desktop. Capture the live screen and generate multimedia demos in GIF format (Flash MX and Java Applet in Pro version). 12)   Auscomp IT Commander 5.1.13 Delivers comprehensive help desk, knowledge base, data, security, asset and cost management functionality to small and medium enterprises in an easy to use and cost efficient intranet application built from the ground-up on internet architecture. 13)   General Knowledge Base 2.4 Create knowledge base substantiated on any category of documents. An optimal tool for categorizing, processing and finding articles, documents and web pages which allows user to keep documents systemized, to add notes and attachments. 14)   powerDOCUMENTS 2.2 Complete Knowledge Management Solution for the small and medium size companies to build knowledge bases to document, manage, and retrieve valuable information. 15)   i*write 3.2.0.1 i*write has been designed from the ground up as the journal writing tool for professionals. It runs on operating systems from Windows 98 to Windows XP and beyond and has very strong navigation capabilities and industrial-strength full-text search.