1)   Remote Administrator 2.2 Remote Administrator is the fastest remote control software. You can work with a remote computer as if you were sitting in front of it. Built-in features include: file transfer, full OS-integrated NT security system support, Telnet access, etc. 2)   Commit CRM 3.6 Commit CRM - Complete Software Solution for IT/Computer Services Companies. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed specifically for computer services providers 3)   PR-Tracker 5.30 PR-Tracker bug tracking records problem reports in a network database that supports access by multiple users. Features include classification, assignment, sorting, searching, reporting, access control, & more. 4)   UserMonitor for Classroom or Computer Lab 1.7 UserMonitor assists teachers, instructors or administrators. You can broadcast your screen to other screens, see screens of other users and monitor active programs on other computers. Detect unauthorized software. Write messages. Close any programs. 5)   Network Inventory Manager 3.0.11.5 Network Inventory Manager is a tool that helps network administrators and help desk staff to more easily manage their networks, designed to track the equipment, servicing, software licencing and total cost of ownership of your computer network. 6)   VueChat Express 1.4 VueChat Express installs a web based Customer Service / Online Help Desk solution on your website in a few minutes. The Customer Service solution is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies. 7)   Responsive Knowledgebase 1.01 RKB is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. When a customer calls in with a problem, you can quickly search the database and locate the solution. 8)   VI Service Desk 2.1 VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. 9)   StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.3.0 StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters. A customer service ticket is created for every work task from reviewing a document to taking a telephone message. 10)   Anyplace Control 4.1 Anyplace Control is a secure and simple way to access other computer remotely. The software displays desktop of remote computer on your monitor and allows you to use your mouse and keyboard to control remote PC. 11)   LBE Desktop Helpdesk 4.0.171 Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. 12)   SupportWizard 6 FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention 13)   MetaLAN 1.8 Windows systems management & help desk tool with many features such as: -Remote Control -Process Control -Wake On LAN (WOL) -Shutdown Tool -WMI Tool -Health monitor -Reporting (Hardware/Software) -Search & modify registies 14)   iTrack Workgroup 2.1 iTrack supports automatic e-mail of incident and fix changes via LAN or Internet mail. It is a fully multi-user system with definable levels of security and access privileges, supporting any network supported by Windows 95 or Windows NT. 15)   ieSupportManager 1.50 Fully featured Desktop and web based helpdesk software system. Includes web interface, email notifications, email logging, knowledgebase and contract management facilities. Easy to implement and use and very competitively priced. 16)   Super Suite 3.0.11.5 Super Suite is the comprehensive systems management solution for IT professionals. Super Suite allows you to automarically detect the hardware and software, manage your time and servicing and build custom reports for your network. 17)   Polar Help Desk 4.1 Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. 18)   Request Tracker 3.1 For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software. 19)   rapidHELP 2.1 rapidHELP - Your Trial Software for Call Centre, Helpdesk and Support 20)   LBE Free Helpdesk 2.5 Free multi-user helpdesk system - no timeouts, no tricks!!! This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Customer Details,Prioritize, Flexible Reports.

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